Frequently Asked Questions
Gift Voucher Questions
I have a gift voucher but would like to pay for an another person - how do I do that?
To add extra people, you can either make a new booking, or get in touch with our Customer Care team who can take payment over the phone or send a payment link for the additional slot.
Which code on my voucher do I enter?
That depends on where your voucher is from. If you've only got one voucher reference, enter the full code. If you've got multiple codes, take a look below, and please get in touch if you've still got questions.
| Provider | What We Need | Example Format |
| UK Bungee Club (direct) | Your voucher reference code | VUKB0123456789 |
| Groupon | Your Groupon code and security code, separated by a hyphen | GB41BL-130218-92E9C79E9F |
| Experience Days/Activity Superstore/Red Letter Days | Activate your voucher on the provider's website first, then use the reference number given | EX75602-190601, GLBJ101808, XUZZA-RLD11278020 |
| Virgin Experience Days (Acorne) | Your serial number, product code and PIN number | - |
Why am I being asked to pay a surcharge?
Different vouchers entitle customers to different experiences, dates and venues. Some experiences, jump heights and venues - including London and the Bridge - could carry an additional fee if they require an upgrade from your original voucher.
Please check your voucher or the website where you purchased it for the following;
- What is the name of the experience you are trying to book does it match whats on your voucher?
- What is the jump height on your voucher? Are you looking to book into a jump thats higher? If so a surcharge might apply.
- What venues does your voucher include? Certain venues such as London or the Bridge may require a surcharge to book.
Please feel free to contact us if you would like further help
I've lost my voucher and I'm booked in, can I still take part?
Yes - please contact the company you bought it from, or get in touch with our Customer Care team and we'll help you explore your options.
My voucher has expired - can I still book in?
Get in touch with us to let us know your voucher provider and reference number, and we'll see what we can do.
My gift voucher has almost expired - can I extend it?
Yes, in most cases. We can extend a voucher by up to 6 months, as long as it's still in date, fora £10 per person fee. Extensions are one-time only, and a small number of voucher types can't be extended. Get in touch with us to check yours.
Do I need to bring my voucher with me on the day?
No, you don't need your physical voucher. Please show your e-voucher or email confirmation to our team on the day.