Frequently Asked Questions

Why am I being asked to pay a surcharge?

Different vouchers entitle customers to different experiences, dates and venues. Some experiences, jump heights and venues - including London and the Bridge - could carry an additional fee if they require an upgrade from your original voucher.

Please check your voucher or the website where you purchased it for the following;

• What is the name of the experience you are trying to book does it match whats on your voucher?
• What is the jump height on your voucher? Are you looking to book into a jump thats higher? If so a surcharge might apply. 
• What venues does your voucher include? Certain venues such as London or the Bridge may require a surcharge to book.

Please feel free to contact us if you would like further help