Frequently Asked Questions

Why am I being asked to pay a surcharge?

Different vouchers entitle customers to different experiences, dates and venues. 

Please check your voucher or the website where you purchased it for the following;

• What is the name of the experience you are trying to book does it match whats on your voucher?
• What is the jump height on your voucher? are you looking to book into a jump thats higher? If so a surcharge might apply. 
• What venues does your voucher include, certain venues such as London or the Bridge may require a surcharge to book.

Once you have established the above and you will probably be able to understand why you are being asked to pay a surcharge when booking your experience. 

Please feel free to contact us if you would like further help