Frequently Asked Questions

Why do you need my mobile number?

We use your mobile number in case we need to contact you on the day of your event for any important information - for example bad weather, cancellations, or location changes

How do I get my jump time & event pack?

When you submit a booking on our website, you'll get an order acknowledgement confirming it's gone through. All bookings are then reviewed and processed manually, so we can check the details and answer any questions you might have. Once that's done, our bookings team will send you a confirmation email with your exact experience time and your event pack attached.

I can't find my event pack or information about my experience

Most of the information about your experience is sent as a separate document attached to your booking confirmation email. Please allow 2 working days to receive it. If you think you should have received it, check your spam, junk, clutter and other folders. We'd also recommend adding info@ukbungee.co.uk to your contacts and safe senders list, so important updates about your event don't get caught by an overzealous spam filter!

I didn't recieve a booking confirmation

Please check your spam, junk, clutter andother folders first - confirmations are usually sent within 2 working days of your order. If you booked between 23rd Decempber and 4th January, you may not receive your confirmation email until we're back from the Christmas break, as all orders are processed manually. 

Need to add someone to your bookoing, or have a question about a gift voucher? See our gift voucher FAQ's.

I have a gift voucher but would like to pay for an another person - how do I do that?

To add extra people, you can either make a new booking, or get in touch with our Customer Care team who can take payment over the phone or send a payment link for the additional slot.