Frequently Asked Questions
The day of your experience
If when I get to the top I don't jump do I get a refund?
No - Unfortunately, all our events are pre-booked and therefore places are limited if you fail to jump we could have filled that space with another jumper. In addition by the time you get to the top you have already gone through quite a labour intensive and costly process.
What should I wear when I do my experience?
Clothing - Please dress according to the weather. Dress in comfortable, casual clothes. Dresses and skirts are not recommended.
Footwear - Please refrain from wearing boots or anything that may interfere with ankle harnesses otherwise they will have to be removed prior to jumping. Trainers and securely fastened shoes are fine.
Glasses / Contact lenses - Unfortunatley glasses and hard contact lenses cannot be worn however soft contact lenses for jumping are allowed
Can I bring spectators?
Normally you are welcome to bring as many spectators as you like to our events. However with the 2020 COVID crisis individual reigons are under different rules please check the restrictions in your own area before booking and that of the location you are wanting to book.
In addition all of our events are free of charge to specators, however on the rare occasion that there is a charge for spectators it will be mentioned in the event information on our bookings page and is likely to be at a one off event, festival or show.
What weather conditions could affect my experience?
High winds and thunderstorms are our main concerns. Although events can be cancelled during the event day please log onto our live event page or call the office before you travel for up to date information.
Cancelling an event can be a huge inconvenience for both participants and us here at the UK Bungee Club however the safety of our jumpers and crew is paramount and we would appreicate your understanding with this.
How long will it take for me to complete my experience?
Obviously some people can take longer than others, the times below are not exact but are the maximum amount of time you should allow to complete your experience
Bungee Jump - please allow at least 2hrs on site
Triple Whammy Experience - please allow at least 3hrs on site
Awesome Foursome Experience - please allow at least 3hrs on site
I haven't received any information regarding my experience?
If you have booked your experience online you should have received a booking confirmation via email within 2 days of submitting your booking. Please ensure you have checked any of the following folders on your email, spam, junk, clutter, other.
Attached to your booking confirmation email you will find information about your experience including the time you are required to arrive, directions to the event, specific venue information and our terms and conditions.
If you have booked your experience over the phone you should have received a booking confirmation instantaneously. If you do not receive your confirmation email straight away, please ensure you contact us to rectify this. It is your responsibility to ensure that this email has been received.
Can I purchase photos, videos and merchandise of my bungee jump?
Yes you can!
Photos, videos and merchandise (including t-shirts & hoodies) can be purchased online during the booking process, over the phone with our Customer Care Team or on the day of your jump.